Audience: All users | Level: Beginner
Quick Answer
Most UDisc technical issues can be resolved by restarting the app, checking for updates, verifying your internet connection, or reinstalling the app. Use the categories below to find specific solutions for your issue.
Common Quick Fixes (Try These First)
Before diving into specific troubleshooting guides, try these common solutions that fix most issues:
Force close and reopen UDisc
Restart your device
Check for UDisc updates in your app store
Verify internet connection is working
Uninstall and reinstall UDisc (all data that has synced to the database will be restored to your device after logging back in)
Smartwatch Issues
Problem: Can't access or use UDisc on your smartwatch
Symptoms: Watch app won't open, can't start scoring, features missing
Solutions by device:
⌚️ Apple Watch Troubleshooting - For iOS users
⌚️ Garmin Watch Troubleshooting - For Garmin devices
⌚️ Wear OS Troubleshooting - For Android smartwatches
Common causes: Outdated software, subscription lapsed, connection issues
GPS & Location Issues
Problem: Inaccurate location or GPS not working
Symptoms: Wrong position on map, distances incorrect, can't find nearby courses
Quick fixes:
Enable location services for UDisc in your device settings
Ensure UDisc has permission to access "Precise Location" (iOS) or "Location all the time" (Android)
Move to an area with clear view of the sky
Restart the app
Uninstall and reinstall UDisc if issues persist
App Performance Issues
Problem: App crashes, freezes, or runs slowly
Symptoms: App closes unexpectedly, screen freezes, slow loading
Quick fixes:
Force close and reopen UDisc
Restart your device
Check for UDisc app updates in your app store
Ensure your device operating system is up to date
Free up storage space on your device (UDisc needs at least 100MB free)
Uninstall and reinstall UDisc (all data that has synced to the database will be restored to your device after logging back in)
Problem: App won't open or load
Try these steps in order:
Restart your device
Check your internet connection
Update UDisc to the latest version
Uninstall and reinstall UDisc (all data that has synced to the database will be restored to your device after logging back in)
Scoring & Sync Issues
Problem: Scores not syncing between players on the same scorecard
Symptoms: Friend's scores aren't showing up on your device, or your scores aren't appearing for others in your group
Common solutions:
Check your internet connection - Poor cell service is the most common cause. Both you and your cardmates need a data connection for live syncing.
Verify correct username on scorecard
Go to the You tab in UDisc
Check the username you're logged in as
Make sure that exact username is listed on the scorecard
If the wrong username was added, remove it and add the correct one
Move to an area with better cell service - If you're in a dead zone, continue playing and wait until you reach better service. Scores will sync automatically once you have a connection.
Login & Account Issues
Problem: Can't log in or account access issues
Symptoms: Password not working, account locked, login errors
Solutions:
🔒 How can I reset my password? - Reset your password
📧 How can I change my email address? - Update account email
If login still fails:
Try uninstalling and reinstalling UDisc
Check for UDisc app updates in your app store
Try logging in at UDisc.com/login
Contact support with your registered email address
Beta Version Issues
Problem: Experiencing bugs or instability on Beta version
Symptoms: More crashes than usual, features not working properly
Solution: If the Beta version is causing problems, you can switch back to the stable production version:
🚪 I want to leave the Beta program - Return to stable version
Course Display Issues
Problem: Can't find or see a course
Symptoms: Course missing from map, not appearing in search
Quick fixes to try first:
Check your internet connection - Course data requires an active connection to load
Pull down to refresh on the course list or map screen
Update your location permissions - Make sure UDisc has access to your location
Zoom out on the map - The course might be just outside your current view
Try searching by course name instead of browsing the map
Restart the app and check again
🔎 Why can't I see a course on the map? - Troubleshoot missing courses
Still Need Help?
If you've tried the relevant troubleshooting steps and are still experiencing issues:
Before contacting support, gather this information:
What exactly is happening? (Be specific)
When did the issue start?
What device and operating system are you using?
What version of UDisc do you have? (Check in More → About)
What have you already tried?
Contact us:
Use the in-app chat feature (More → Help), or
Email us at help@udisc.com
Need more help? Check out the UDisc Landing Zone here for tips from fellow disc golfers or reach out to us via chat or at help@udisc.com.
Article Details
Category: Technical Issues
Last updated: January 2026
Topics covered: Troubleshooting, technical issues, app problems, GPS issues, smartwatch problems, scoring issues, login problems, uninstall reinstall
Article type: Navigation hub