Audience: All users | Level: Beginner | Time: 5-10 minutes
Quick Answer
Most app crashes are resolved by restarting the app and your device, checking for updates, or reinstalling the app. Follow the steps below in order for the best results.
Common Issues & Solutions
Issue: App crashes immediately when opening
Try these steps in order:
Force close and restart the app
For iOS:
Swipe up from bottom of screen (or double-click home button)
Find UDisc in the app switcher
Swipe up on UDisc to close it completely
Wait 10 seconds
Tap the UDisc icon to reopen
For Android:
Tap the Recent Apps button (square icon) or swipe up from the bottom of the screen and pause in the middle
Find UDisc and swipe it away
Or: Go to Settings → Apps → UDisc → Force Stop
Wait 10 seconds
Reopen UDisc
Restart your device
Turn your phone completely off
Wait 30 seconds
Turn it back on
Open UDisc
Check for app updates
For iOS:
Open the App Store
Tap your profile icon (top right)
Scroll down to see pending updates
If UDisc has an update, tap Update
For Android:
Open Google Play Store
Tap your profile icon (top right)
Tap "Manage apps & device"
Look for UDisc under "Updates available"
Tap Update if available
Check your device's operating system
Make sure your iOS/Android is up to date
Go to Settings → General → Software Update (iOS)
Or Settings → System → System update (Android)
Clear app cache (Android only)
Go to Settings → Apps → UDisc
Tap Storage
Tap Clear Cache (NOT Clear Storage yet)
Reopen UDisc
Reinstall the app
⚠️ Important: If you're a UDisc Pro subscriber, your subscription is tied to your account, not the app installation. You won't lose your subscription by reinstalling.
Your data is safe: All scorecards, stats, and account info that have been uploaded to the database will sync when you log back in.
To reinstall:
Delete the UDisc app from your device*
Restart your device
Reinstall UDisc from the App Store or Google Play Store
Log in with your account credentials
Your data will sync automatically
*This will remove any locally stored data that hasn't synced to the cloud.
Issue: App freezes or becomes unresponsive during use
Solution:
Force close the app
Follow the force close steps above
Reopen UDisc
Check your storage space
Go to Settings → General → iPhone Storage (iOS)
Or Settings → Storage (Android)
You need at least 500 MB free
If low on storage, delete unused apps or photos
Close background apps
Too many apps running can cause performance issues
Close apps you're not using
Restart your device
Check for updates
Make sure both UDisc and your device OS are updated
Follow update steps above
Issue: App opens but immediately closes (crashes on launch)
This often indicates a corrupted installation or compatibility issue.
Solution:
Check device compatibility
Verify your device meets minimum requirements (listed here)
Very old devices may not be supported
Clear app data (last resort)
⚠️ Warning: This will remove any locally stored data that hasn't synced to the cloud.
For Android:
Go to Settings → Apps → UDisc
Tap Storage
Tap Clear Data
Reopen UDisc and log in
For iOS:
iOS doesn't have a "clear data" option
You'll need to delete and reinstall (see below)
Reinstall the app
Delete UDisc completely
Restart your device
Reinstall from app store
Log in to sync your data
Issue: App crashes only when using specific features
Solution:
Try the feature in a different context
If scorecards crash, try creating a new test scorecard
If it works with new scorecard, the issue is with specific data
Check feature-specific requirements
Some features require UDisc Pro subscription
Some features require internet connection
Some features require GPS/location enabled
Report the specific feature to support with details
Issue: "UDisc has stopped responding" error (Android)
Solution:
Wait a moment
Sometimes the app recovers on its own
If "Wait" option appears, try waiting first
Force close
Tap "Close app" or "OK"
Follow force close steps above
Reopen UDisc
Clear cache and data
Settings → Apps → UDisc → Storage
Clear Cache first, test
If still crashing, Clear Data
Reopen and log in
Additional Troubleshooting
Check for interference from other apps
Some apps can cause conflicts:
VPN apps (try disabling temporarily)
Battery saver apps (may limit app performance)
Security/antivirus apps (may block features)
Screen overlay apps (can interfere with permissions)
Check permissions
Make sure UDisc has necessary permissions enabled:
For iOS:
Go to Settings → UDisc
Enable Location, Notifications, Photos, Camera (as needed)
For Android:
Go to Settings → Apps → UDisc → Permissions
Enable Location, Storage, Camera (as needed)
Network issues
If crashes happen when loading data:
Check your internet connection (WiFi or mobile data)
Try switching between WiFi and mobile data
Still Having Issues?
If you've tried all the steps above and UDisc is still crashing:
What to do next:
Document the issue
When does it crash? (Opening app, during round, specific feature?)
How often? (Every time, intermittent?)
Any error messages?
What were you doing when it crashed?
Check your device details
Device model (e.g., iPhone 14, Samsung Galaxy S22)
Operating system version (e.g., iOS 17.2, Android 13)
UDisc app version (find in More → About)
Available storage space
Contact support with this information
In-app chat (if you can open the app):
Open UDisc
Go to You → Menu (top right) → Help & FAQ
Tap Ask a question
Online
Go to UDisc.com
Open the chat icon in the bottom right corner
Click or tap Ask a question
Email:
Send details to: help@udisc.com
Include device details and steps you've tried
Community forum:
Visit UDisc Landing Zone
Search for similar issues
Post your problem with details
Related Resources
Before troubleshooting:
🤳 Minimum Requirements for Using UDisc - Check if your device is compatible
Other technical issues:
🔧 Troubleshooting Hub: Find Solutions by Symptom - Navigate to other technical issues
⌚️ Apple Watch Troubleshooting - Watch-specific issues
⌚️ Garmin Watch Troubleshooting - Garmin device issues
⌚️ Wear OS Troubleshooting - Android smartwatch issues
After reinstalling:
🔒 How can I reset my password? - Sign in help
👥 Sync scorecards with friends - How scorecards sync
📶 Is UDisc accessible offline? - Understanding how data syncs
Need more help? Check out the UDisc Landing Zone here for tips from fellow disc golfers or reach out to us via chat or at help@udisc.com.
Article Details
Category: Technical Issues → App Problems
Last updated: January 2025
Topics covered: App crashes, app freezing, won't open, force close, reinstall, troubleshooting
Common causes: Corrupted installation, low storage, outdated app version, device compatibility, corrupted data
Platforms: iOS, Android