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📶 Network & connectivity issues

If UDisc is having trouble connecting to the internet, syncing data, or loading content, this article will help you troubleshoot network and connectivity problems.

Updated over a month ago

Audience: All users | Level: Beginner | Time: 5-10 minutes

Quick Answer

Most connectivity issues are resolved by checking your internet connection, toggling airplane mode, switching between Wi-Fi and cellular data, or restarting your device and router.

Common Network Issues & Solutions

Issue: "Network error" or "No connection" messages

Symptoms: Error messages appear when trying to load courses, sync scores, or update content

Quick fixes:

  1. Check your internet connection

    • Open a web browser or another app to confirm internet works

    • Try loading a website to verify connectivity

  2. Toggle airplane mode

    • Turn on Airplane Mode, wait 10 seconds, turn it off

    • This resets your network connection

  3. Switch between Wi-Fi and cellular data

    • If on Wi-Fi, try turning Wi-Fi off and using cellular data

    • If on cellular, try connecting to Wi-Fi

    • This helps identify if the issue is with one connection type

  4. Restart your device

    • Turn your phone completely off

    • Wait 30 seconds

    • Turn it back on

  5. Restart your router (if using Wi-Fi)

    • Unplug your router for 30 seconds

    • Plug it back in

    • Wait for it to fully restart

    • Reconnect to Wi-Fi

Issue: Scores not syncing or "connection issue" message

Symptoms: Scores show locally but don't appear for friends, or red error at the top indicates a connection issue

Common solutions:

  1. Check internet connection

    • Verify you have active Wi-Fi or cellular data

    • Check signal strength (need at least 2-3 bars)

  2. Pull down to refresh

    • On the scorecard screen, pull down to manually trigger sync

  3. Close and reopen the scorecard

    • Exit the scorecard

    • Reopen it from the homepage

  4. Wait for better service

    • If you're in an area with poor coverage, scores will sync automatically once you reach better service

    • Continue playing normally - UDisc saves your scores locally

  5. Check if you're offline

Issue: Course list won't load or courses missing from map

Symptoms: Course directory is blank, map won't load, or courses don't appear

Solutions:

  1. Check location services

    • Go to device Settings → Privacy → Location Services

    • Make sure Location Services are ON

    • Find UDisc and set to "While Using the App" or "Always"

  2. Enable precise location (iOS)

    • Settings → Privacy → Location Services → UDisc

    • Turn on Precise Location

  3. Refresh the course list

    • Pull down on the course list to refresh

    • Zoom out on the map to see wider area

  4. Check internet connection

    • Course data requires active internet

    • Try toggling between Wi-Fi and cellular

  5. Clear app cache (Android only)

    • Settings → Apps → UDisc → Storage

    • Tap Clear Cache (not Clear Data)

Issue: Slow loading or timeouts

Symptoms: App takes a long time to load content, times out, or shows loading spinners indefinitely

Try these steps:

  1. Check internet speed

    • Weak signal can cause slow loading

    • Move to area with better reception

    • Try a speed test app to verify connection quality

  2. Switch networks

    • If on Wi-Fi, try cellular data

    • If on cellular, try Wi-Fi

    • Some networks may have restrictions or slow speeds

  3. Close background apps

    • Too many apps can slow network performance

    • Close unused apps

    • Restart your device

  4. Check for app updates

Issue: Can't log in or "Connection failed" when logging in

Symptoms: Login screen shows connection errors, can't authenticate

Solutions:

  1. Verify internet connection

    • Check that you can access other websites/apps

    • Login requires active internet

  2. Update to the latest version of UDisc

  3. Try different network

    • Switch from Wi-Fi to cellular or vice versa

    • Some corporate/school networks may block certain connections

  4. Disable VPN temporarily

    • VPNs can sometimes interfere with login

    • Turn off VPN, try logging in

    • Re-enable VPN after successful login

  5. Reset password

Issue: "Cannot connect to server" in remote/rural areas

Symptoms: Playing on remote courses with limited cell service

What to know:

UDisc can function with limited or no service:

  1. Pre-load your scorecard

    • Create scorecard before losing service

    • Course and layout will load and be available offline

    • Enter scores normally

  2. Scores save locally

    • All scores are saved on your device

    • Will sync automatically when service returns

  3. What works offline:

    • Keeping score

    • Viewing your profile stats

    • Accessing saved scorecards

    • Viewing downloaded courses

  4. What requires internet:

    • Real-time score syncing with friends

    • Loading new courses

    • Updating leaderboards

    • Posting rounds to feed

Learn more: 📶 Is UDisc accessible offline?

Check Your Network Settings

For iOS:

Cellular data for UDisc:

  1. Settings → Cellular

  2. Scroll down to UDisc

  3. Make sure toggle is ON

Reset network settings (last resort):

  1. Settings → General → Transfer or Reset iPhone

  2. Reset → Reset Network Settings

  3. This will erase saved Wi-Fi passwords

  4. Reconnect to networks after reset

For Android:

Data usage for UDisc:

  1. Settings → Apps → UDisc

  2. Tap Mobile data & Wi-Fi

  3. Allow background data usage and unrestricted data usage

Reset network settings (last resort):

  1. Settings → System → Reset options

  2. Reset Wi-Fi, mobile & Bluetooth

  3. Reconnect to networks after reset

Firewall or Network Restrictions

If you're on a corporate, school, or public network:

Possible issues:

  • Network may block UDisc connections

  • Firewall may restrict app traffic

  • Bandwidth limits may slow performance

Solutions:

  • Switch to cellular data

  • Ask network administrator about restrictions

  • Use a different Wi-Fi network

  • Use mobile hotspot if available

Still Having Connectivity Issues?

If you've tried all steps and still can't connect:

Document the issue:

  • What error message appears?

  • When does it happen? (always, specific times, specific locations)

  • Which network are you on? (Wi-Fi name, cellular carrier)

  • Does it work on different networks?

Contact support:

  • In-app chat: You → Menu → Help & FAQ

  • Email: help@udisc.com

  • Include: Device model, OS version, UDisc version, network type

Related Resources

Score syncing:

Other technical issues:

Course issues:

Need more help? Check out the UDisc Landing Zone here for tips from fellow disc golfers or reach out to us via chat or at help@udisc.com.

Article Details

Category: Technical Issues → Connectivity
​Last updated: January 2026
​Topics covered: Network errors, connectivity issues, sync problems, offline mode, internet connection, Wi-Fi issues, cellular data, slow loading, login errors
​Common causes: Poor signal, network restrictions, airplane mode, incorrect settings, server issues, VPN interference
​Platforms: iOS, Android

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