Quick answer

Most connectivity issues are resolved by checking your internet connection, toggling airplane mode, switching between Wi-Fi and cellular, or restarting your device and router.

Common issues and solutions

"Network error" or "No connection" messages

Symptoms: Error messages appear when trying to load courses, sync scores, or update content.

Check your internet connection. Open a browser or another app to confirm internet is working.
Toggle Airplane Mode. Turn it on, wait 10 seconds, then turn it off to reset your connection.
Switch between Wi-Fi and cellular. If on Wi-Fi, try cellular. If on cellular, try Wi-Fi. This helps identify if the issue is with one connection type.
Restart your device. Turn your phone off, wait 30 seconds, then turn it back on.
Restart your router (if on Wi-Fi). Unplug it for 30 seconds, plug it back in, wait for it to fully restart, then reconnect.

Scores not syncing

Symptoms: Scores show on your device but don't appear for others, or a red error appears at the top of the scorecard.

Check your connection. Verify you have active Wi-Fi or cellular data with at least 2-3 bars of signal.
Pull down to refresh. On the scorecard screen, pull down to manually trigger a sync.
Close and reopen the scorecard. Exit the scorecard, then reopen it from the Home tab.
Wait for better service. If you're in a low-coverage area, UDisc saves your scores locally and syncs automatically once you have a connection.

Note: UDisc can keep score offline but won't sync until you're connected. See Is UDisc accessible offline? for details.

Course list won't load or courses missing from map

Symptoms: The course directory is blank, the map won't load, or courses don't appear.

Check location services. Go to Settings → Privacy → Location Services, make sure Location Services are on, find UDisc, and set it to "While Using the App" or "Always."
Enable precise location (iOS only). Go to Settings → Privacy → Location Services → UDisc and turn on Precise Location.
Refresh the course list. Pull down on the course list to refresh, or zoom out on the map to see a wider area.
Check your internet connection. Course data requires an active connection. Try toggling between Wi-Fi and cellular.
Clear app cache (Android only). Go to Settings → Apps → UDisc → Storage and tap Clear Cache (not Clear Data).

Slow loading or indefinite spinner

Symptoms: The app takes a long time to load content, times out, or shows a loading spinner that never resolves.

Check signal strength. A weak signal causes slow loading. Move to an area with better reception or run a speed test to check connection quality.
Switch networks. If on Wi-Fi, try cellular. If on cellular, try Wi-Fi.
Close background apps. Too many open apps can slow network performance. Close unused apps and restart your device.
Update UDisc. Older versions may have performance issues. See How to update the UDisc app.

Can't log in or "Connection failed"

Symptoms: The login screen shows a connection error or you can't authenticate.

Verify your internet connection. Check that you can access other websites or apps. Login requires an active connection.
Update UDisc. Older versions may have login issues. See How to update the UDisc app.
Try a different network. Switch from Wi-Fi to cellular or vice versa. Some corporate or school networks block certain connections.
Disable VPN temporarily. VPNs can interfere with login. Turn it off, try logging in, then re-enable it after.
Reset your password. If you're getting authentication errors, see How can I reset my password?

Playing in a remote or rural area

Symptoms: Connection errors or score syncing stops while on course.

UDisc is designed to work in low-signal environments. For full details on what's available offline and how to prepare before heading out, see Is UDisc accessible offline?

Check your network settings

iPhone

Check cellular data for UDisc:

Go to Settings → Cellular.
Scroll down to UDisc and make sure the toggle is on.

Reset network settings (last resort — this will erase saved Wi-Fi passwords):

Go to Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings.
Reconnect to your Wi-Fi networks after the reset.

Android

Check data settings for UDisc:

Go to Settings → Apps → UDisc → Mobile data and Wi-Fi.
Allow background data usage and unrestricted data usage.

Reset network settings (last resort — this will erase saved Wi-Fi passwords):

Go to Settings → System → Reset options → Reset Wi-Fi, mobile and Bluetooth.
Reconnect to your networks after the reset.

Firewall or network restrictions

If you're on a corporate, school, or public network, the network may block UDisc connections, restrict app traffic, or limit bandwidth. Try switching to cellular, using a different Wi-Fi network, or using a mobile hotspot.

Still having issues?

If you've tried everything above and the problem isn't resolved, ask in the chat to talk to a human — our support team will take it from there. When you reach out, include: